Our Support Philosophy
Industry-leading Support
Modern IT teams need more than a ticketing system, they need fast, expert, and dependablesupport that keeps their infrastructure stable.
NGX Storage Support is built on three principles:
- Speed: Rapid response for issues that impact business continuity.
- Expertise: Direct access to engineers who understand
NGX architecture deeply. - Reliability: Consistent, predictable support for
mission-critical operations.
Support Without Barriers
Real experts, real answers.No call centres, no delays.
Built for Reliability
What Every NGX Storage Customer Gets:
We provide a strong foundation of customer assistance that comes standard across all storage support levels, ensuring reliability before you choose any of our technical support tiers or enterprise support plans.
01. Software Updates & Enhancements
02. Hardware Diagnostics & Customer Assistance
03. Security Patches
04. Documentation & Knowledge Base
05. NGX Storage Support Portal Access
UPGRADE YOUR SUPPORT PLAN
Whether you’re running business-critical databases or planning to scale,
NGX Storage offers a support level that fits your operational needs today and grows with you.
Standard Support
- Local Business-hours customer assistance
- Remote Support Only
- Part replacements in 5 business days
Enhanced Support
- 24x7 customer assistance
- Remote & Onsite Support
- Part replacements in next business day
Premium Support
- 24x7 customer assistance (software update assistance included)
- Remote & Onsite Support for critical workloads
- Part replacements in same business day
Enterprise Support
- 24x7 customer assistance (software update assistance included)
- Remote & Onsite Support for mission critical workloads
- Part replacements in same business day
Support Levels Comparison Chart
